REGINEX SDN. BHD.

CyberEyes Digital Video Recorder Card FAQ


Why can't I see anything on the screen even after I have successfully installed the drivers and software from the CD?
	Please check to see if: - The surveillance card is firmly attached into the PCI slot - Your camera is powered and attached to the surveillance card - You have enabled viewing in each of the camera views - You have added the devices in the software for each camera - You have installed the drivers properly. Look under the device manager of your computer and see if the drivers are installed. - Try uninstalling the video capture driver and reinstalling it. However this time do the following Win 98/Me When prompted to install the driver, do not let the operating system search for the driver automatically. Instead direct it manually to the exact folder location where the driver is. For example D:\Driver\WIN98_ME_2K_XP. Win 2000/XP Same as before, instead of using the recommended choice, select the advance choice. In the next menu, select the option to install the drivers manually. In the window where the program prompts you to select the device, click on "Have Disk". There direct it to the folder and select the file "PVBT878". Then continue. If all else fail, reinstall everything and install it again. Otherwise contact your salesperson for advice.


Why can’t I send out the Call-out alarm?
	Please ensure the modem is correctly installed with voice function.


Why isn’t there any sound when receiving the call-out alarm?
	Please check to see if: - The sound file exists - The modem is provided with voice function. If the above stay true, please do the following: - Point to Device Manager, point to Sound, Video and Game Controller. - Check if the modem sound card driver is installed.


Will the recorded video be lost when the system is shut down accidentally?
	No, the recorded video will not be lost, for they are real-time saved.


Why can’t I perform some functions on CyberEyes if log in as ‘User’ or ‘Guest’?
	Because three users own different right: Administrator can perform all the function, User can perform all the function except System Setting, while Guest can only browse images.


Can ‘Administrator’ change right for ‘User’ and ‘Guest’?
	No, the Administrator cannot, for the rights are unchangeable.


Can I find the alarm recordings?
	Yes, you can find the previous recording from the Event Viewer.


Why can’t I use the P/T/Z device in the main window to control the camera position?
	Please check whether your camera supports the P/T/Z device. If it does, ensure the device support PTZ options is checking.


Why can’t I play the AVI video with “Windows Media Player” that comes out with Window?
	Because this version of Windows Media Player does not have AVI format filter. Please install DirectX 8.0 or a higher version to enable this function.


Why does the player prompt ‘download fail…’ when I want to remotely browse the channel image?
	Please: - Ensure the local browse of the channels is in progress. - Ensure the security settings of the browser are correct. If you are using Internet Explorer 5.0 or a higher version, please follow the step bellow to set the Internet browser: - On the Tools menu, click Internet Options. - In the Internet Options dialog box, click the Security tab, and select the Internet or Local intranet icon as required, and then click Custom Level to enter the Security Settings dialog box. - Set the sub-item named Initialize and script ActiveX controls not marked as safe under ActiveX controls and plug-ins as Enable or Prompt.


Why does the call-out alarm not have any sound under Windows 2000 or Windows ME operating systems?
	It might be because your modem could not play this format of sound files. Some voice modems can only support the format of 8000Hz, 16-bit sound files under Windows 2000 or Windows ME. However, you can convert the format to the supported ones using the recording program attached to CyberEyes.


If the computer is improperly shut down, the recorded images will not be operable. What shall I do to resolve problem?
	The recorded database might lead to error and error and cannot be opened due to improper operation. However, you may remedy the database using Microsoft Access. Please follow the instructions below: 1. Find the database.gdb file in the image storage directory (or you may view the directory info on the Storage tab in System settings). 2. Open the file with Microsoft Access, Microsoft Access will ask you whether to remedy the database error. Choose remedy. 3. The remedied database can then be opened using CyberEyes, and the images can also be viewed. It is strongly recommended that you redirect a database for your recorded images. The way to do this is to specify a new and empty directory for image storage on the Storage tab.


Why is the image playback like ‘funny fast-forwarding’ action even the play speed is set at 1x?
	You may encounter this situation only when you see Auto Record. For other recording modes such as Schedule Record and Manual Record, the CyberEyes would capture as many frames as it could. On the other hand, with Auto Record, the recording rate is adjustable, and the default rate is 1 frame per second. Since the playback rate is constant(6 fps), you may end up seeing 6 frames in one second that the actual recording time is 6 seconds or more. Therefore, it would seem like ‘fast-forwarding’ action.


How do I find the IP address of my computer?
	Please follow the steps below disregard of which operating system (Windows 98, 98SE, 2000, ME, or XP) you have. Start > Programs > MS-DOS mode Once you are in C:\prompt, type in ipconfig and hit the Enter key and you will see our IP address along with other associated information. For example, you should see C:\ipconfig after you type in ipconfig.


How do I get around Firewall of a network? (Remote monitoring within LAN environment locally or remotely)
	If CyberEyes has Firewall protection, there are two cases to be considered: - CyberEyes is installed in a Real IP environment. - CyberEyes is in a LAN/VPN environment. A. If a CyberEyes hosting PC is installed in a Real IP environment and it has Firewall protection. Local end: You need to open up the UDP ports from 16009 to 16889, and open up the TCP port 80. Then you can type http://xxx.xx.xx.xxx to access to that CyberEyes hosting PC server that is mapped to this real IP address. This port setup is to allow CyberEyes video images to be sent out even when a Firewall is present. Remote end: If the remote monitoring PC is located in a LAN environment that has Firewall, you also need to do the same setup as local end to open up a port for CyberEyes video images to pass through. Otherwise, you will not be able to see video images (blocked by your Firewall). Again, to protect that particular remote monitoring PC from hackers, it is recommended that you install personal Firewall software to that PC. B. If a CyberEyes or a remote monitoring PC is in a network (LAN) or VPN environment with Firewall protection. Local end: To setup Router/Gateway mapping and port forwarding you need to set the External Port No. as 16888 (this is designed by CyberEyes), then you have to set the Internal port No. as 80. To configure Firewall protection you need to setup permitted IP for individual remote PC that you wish to allow to access to that CyberEyes. For example, if 61.219.203.81 to 61.219.203.86 are the permitted IP’s, then only remote PC’s with IP’s 61.219.203.81 to 61.219.203.86 are allowed to access to that CyberEyes. The remote PC user can type http://xxx.xx.xx.xxx to access to that CyberEyes, where the xxx.xx.xx.xxx is the real IP of VPN. Note: This port setup opens a port for possible hackers to hack your CyberEyes hosting PC server (but not the company server if a hacker does not know how to break the Firewall.). To protect your CyberEyes hosting PC server from hackers, it is recommended that you install personal Firewall software to that CyberEyes PC server. Remote end: The remote PC user, only with permitted IP, can type http://xxx.xx.xx.xxx to access to that CyberEyes, where xxx.xx.xx.xxx is real IP of VPN.


Once a port for CyberEyes access from the networking Firewall is opened, is it possible for hackers to mess around the CyberEyes hosting system/server? If ‘yes’, how do I protect the CyberEyes hosting system/server?
	Yes, it is possible for hackers to mess around the CyberEyes hosting system/server once a port for CyberEyes access from the networking Firewall is opened. It is recommended that you install personal Firewall software to the CyberEyes hosting system.


Once a port for CyberEyes access from the networking Firewall is opened, is it possible for hackers to mess around the company’s network server?
	99% of the answer is No, unless hackers could break thought the Firewall of the network.


How do I prevent any unauthorized person from erasing recorded video data or changing settings on the CyberEyes hosting system?
	You can use both password protections from CyberEyes and your Windows operating system.


How come the ‘?’ button for online help from CyberEyes does not work?
	Because the online help is PDF file, you must have the Adobe Acrobat Reader in order for the button to be effective.